STORE POLICY
DELIVERY INFORMATION
Please allow 2–3 business days for delivery once your order has been processed.
If a package is undeliverable and returned to us, it is typically due to an incorrect or incomplete address (e.g., missing apartment/suite number, misspellings, or inaccessible delivery location). Returned items will be restocked and issued as a refund.
Once an order has been submitted, it cannot be modified. Please ensure all address details are accurate before placing your order, as any errors may result in delays or additional fees.
Kay’s Premium Hair Co. is not responsible for packages that are lost, stolen, misplaced, or delivered to the incorrect address.
We strongly recommend selecting shipping insurance at checkout. If you have experienced lost or stolen packages, we encourage having your order delivered to a secure location, such as your workplace, to ensure safe arrival.
Thank you for your understanding.
RETURNS & EXCHANGES
WE DO NOT OFFER REFUNDS OF ANY KIND. Please be 100% confident in your purchase. If there is any questions before ordering please feel free to contact us via email Kayspremiumhairco@gmail.com. Your email will be returned within 24 hours.
If you receive a defective product, please email a photo of the defect along with a brief description to orders@kayspremiumhairco.net, and we will be happy to assist you in resolving the issue.